You didn’t start your business to spend all day putting out fires. Let’s get you back to what sets YOUR soul aflame.

The Business Systems Overhaul is designed to transform the behind-the-scenes of your operations from disorganized, DIY processes to sustainable, long-term solutions.

Over the next 3-6 months, we’ll dive deep into the heart of your work to co-create your ideal tech stacks and systems so you can earn more while doing less.

  • As we close out Month 2, you'll have a centralized database of information so you can stop searching through your disjointed Google Drive folders looking for "that one document!" you needed the day before yesterday.

  • Soon after, you'll have comprehensive Standard Operating Procedures to support your team members in checking off their to-do lists on time and at the high quality you want for your business.

  • At the end of Month 4, you'll have rinse-and-repeat templates and cohesive systems for onboarding, lead generation, launches and more—so you can focus on and sustain your work for the long game of transformative social change.

  • By the time our work together concludes, you’ll have a treasure trove of customized, educational resources to help you and your team maintain all that we’ve built together.

  • After our first call, you'll be able to breathe a sigh of relief with the knowledge that your day-to-day challenges are being investigated and tended to by an online business operations expert.

  • In a couple of short weeks, you’ll have a co-created roadmap for how we’ll transform your stickiest operations obstacles into a calm cohesion of tech tools, offers, projects, and tasks.

  • At the end of Week 5, you and your team will be on a shared project management tool so the right people can get the right tasks done by the right time.

You've been the heart, brain, and hands of your business since day one,

doing everything from big-picture visioning to “boots on the ground” implementation. You’re the expert in making! things! happen! even if it means absolutely winging it + hoping for the best.

Whether you’ve been outsourcing for years, you’re preparing to bring on a team member for the first time, or you are seeking a more streamlined way to do this whole solopreneur thing, the Business Systems Overhaul can create the foundation you’ve been craving.

“Sabrina was able to identify gaps in my business structure that I had not even considered, create solutions and work with me and my team to create systems that allowed for everyone’s needs to be heard, honored and met.

She is compassionate, firm and wildly knowledgeable. She not only created systems for us, she also provided valuable customized educational tools for reference that we can access as we need. Sabrina took the time to individually connect with each of my team members, noting what was working and what current challenges were and presented them back to me in a compassionate and affirming manner that created a solid foundation for needed change.”

– Dr. Sahar Martinez
Founder & CEO of The Process Wellness Collective

Here’s the life I want to open up for you:

Intentional offline time.

Take that vacation, show up for your loved ones, pick up the kids from school each day, or book a mental health day without your business grinding to a halt.

Repeat customers.

Deliver consistent, high-quality experiences with thoughtfully designed touchpoints that keep clients coming back and referring others.

Enduring structure.

Forge a foundation that will serve you through the highs and lows of transformative social change. A political poly-crisis is a multi-year marathon, not a sprint.

Peace of mind.

No more constant worry about holding your whole to-do list inside your brain, tracking down unpaid invoices, or reinventing the wheel each time a new program launches.

Creative freedom.

Reclaim your time to strategize, visualize, write, facilitate, advocate, dance, mentor, protest, make art, hold space—whatever unique genius you bring to our intersecting movements toward a more equitable world.

Sustainable growth.

Scale your impact without sacrificing the quality of work you're known for and feeling stretched beyond your capacity.

Team harmony.

Create clarity around responsibilities, deadlines, and expectations so everyone you work with feels empowered and supported, rather than confused and frustrated.

Values alignment.

Infuse your commitment to trauma-informed care into the fabric of your business, from the program welcome email to the offboarding feedback form.

Financial abundance.

Get the thriving wage you deserve without missing opportunities due to inefficiency or feeling burdened by the pressure to show up “perfectly” each day.

Let’s start your smoothest era yet:

Be sure to select “Business Systems Overhaul” for the question, “What type of project are you looking for?” I’ll reach back out within 48 (business) hours with next steps!

Here’s how it works:

Once I’ve completed an in-depth Business Systems Audit and Gap Analysis so you know exactly which aspects of your tech stack, processes, and programs need tending to, we'll solidify a customized work plan to implement long-term operations solutions over the following 2-6 months.

The investment:

My rate is $60/hour, so the investment is typically $2,700 - $7,200 total, depending on scope.

The length and price of the Business Systems Overhaul will depend on the size of your business, the solutions you’re interested in implementing, and what timeline feels manageable as you balance this intensive support with your regular workload. I want this process to feel empowering, not overwhelming!

The Business Systems Overhaul blueprint:

    • Inquiry Form. Complete the form above and I’ll get back to you within 48 (business) hours about my current availability.

    • 30-minute Discovery Call. Together, we’ll discuss your current challenges and what solutions might fit into your future vision.

    • Project Proposal, Contract, Invoice, and Questionnaire. If you choose to move forward and pay your initial deposit, I’ll ask you to fill out a questionnaire for a birds-eye view of your business needs.

    • 90-minute Kick-off Call. We’ll delve into your current approach and goals for key dimensions like client management, payment processing, service delivery, project management, and more.

    • Business System Audit. This might include additional meetings to map out your client journeys, interviews with your team about their experience with your operations, and some back-and-forth about what tech stack might service your priorities best.

    • Gap Analysis. This tool will help us capture your business’s current operational needs, what solutions to work towards, and the steps will bridge the gap.

    • Proposed Plan and Roadmap. We’ll meet to review a potential timeline and plan of action for bringing the streamlined vision to life.

  • Your personalized path might include solutions like…

    Tech Stack + Infrastructure

    • Integrated Tech Tools — Reduce tedious manual work and help your favorite platform seamlessly flow together through native integrations and/or the magic of Zapier.

    • Customized Notion and/or Asana Build — Revamp your approach to project management with an online tool tailored to your individual or your team’s workflow.

    • Organized File Management — Make it easy to find call notes, team member FAQs, contact information, required processes, and more through an easy-to-navigate system.

    Sales + Client Experience

    • Streamlined Client Journeys — Create a consistent and low-lift client experience through clear workflows, strategic automations, and repeatable templates.

    • Defined Sales Funnels — Lovingly nudge clients from the moment they hear about your work to the moment they click “purchase!” through strategic lead generation and nurture sequences.

    • Rinse-and-Repeat Templates — Never start from scratch again by easily recreating your most successful launches, emails, service packages, events, and projects.

    Team Alignment + Workflow Management

    • Effective Communication Tools — Help team members feel in sync even when miles apart through clear avenues of collaboration.

    • Standard Operating Procedures — Empower your team to complete regular business activities and processes at the level of quality you expect, without constant oversight or questions.

    • Comprehensive Support — Ensure your team has a smooth onboarding to each new system through emails, Loom video recordings, and live call support with me.

    • Training Materials. I’ll provide customized educational resources and recommended online tutorials so you can experience operational peace of mind long after I make my exit.

    • Supportive Documentation. Everything we’ve created together will remain accessible for you to refer back to and build upon as your business grows.

    • 60-minute Offboarding Call. We’ll close the container through a meeting for lingering questions, feedback, and optional future touchpoints to continue our working relationship.

The Business Systems Overhaul is a great fit for:

  • Entrepreneurs who are ready for their business to finally embody their values of trauma-informed care, protecting your energy, and resisting unnecessary urgency

  • Those whose operations are functioning “well enough,” but most of their days are spent just trying to keep their head above water rather than strategic planning and reflection

  • Small business owners who know that there MUST be a better way to manage clients, make consistent sales, and stay on top of their to-do list, but are not sure which online tools will make it happen

  • Founders whose business grew more quickly than they imagined, so they never really got a chance to build the foundational structures that help things run like clockwork

  • Leaders with a habit of constantly pushing back deadlines because team members are confused about who owns which task, the project’s current status, or the quality of work they’re expected to produce

  • The visionaries whose to-do list spans multiple notebooks, digital apps, and sticky notes—with important tasks regularly falling through (or just barelyyyyy missing) the cracks

  • Businesses for which long-term Online Business Management doesn’t quite feel necessary, but short-term operations set-up and support sounds like a dream come true

  • Small business owners who are ready to invest in technological platforms that will revolutionize their operations

I’m an Online Business Manager and Systems Strategist.

My name is Sabrina and I’m dedicated to helping service-based small businesses streamline their operations in service of both their goals and their humanity.

My work is built on three core principles:

✿ Systems Thinking – Your business is an ecosystem, not a collection of disjointed parts. I look at how everything works together to create long-term solutions.

✿ Trauma-Informed Care – Before anything else, you and your clients are human beings. I infuse principles of informed consent, transparency, collaboration, and accessibility into everything I build.

✿ Online Business Operations – I bring enthusiasm for the "tedious" details most people avoid, transforming them into cohesive systems that support your world-changing vision.

To learn more about my background in trauma-informed care, my journey from the non-profit sector to supporting purpose-driven businesses, and the ongoing education I bring to this work, I invite you to visit my About page.

I can help you answer questions like….

✧ What platform should I use for XYZ?

✧ How do I make my client onboarding more trauma-informed?

✧ Surely there’s a better way to collaborate than endless email threads. What should we implement?

✧ What offers should I focus my time and energy on?

✧ How do I make this business feel less chaotic?

✧ What are the steps between this thing not existing + existing?

✧ What can I automate, and how do I do so without losing my signature personal touch?

✧ How do I stop getting the same questions over and over?

Quick fixes might have been your best (and only) option when you first launched your business.

It’s time to usher in a way of doing things that is expansive enough for the personal freedom AND community impact you’ve always envisioned.

FAQs

  • The Business Systems Overhaul is ideal for those who want short-term support with streamlining and setting up new systems. Throughout the process, I’ll provide educational resources and support so you and your team can maintain what we’ve created once I’ve made my exit.

    My ongoing OBM services begin with a process that looks similar to the Business Systems Overhaul, but with the understanding that I’ll continue to play a key role on the team moving forward. Click here to learn more about the different tiers of ongoing support I provide as an Online Business Manager.

  • Let’s have a conversation about it!

    Based on my current availability and your business’s needs, I might be able to provide a tier of ongoing Online Business Management services or we can continue our relationship through monthly or quarterly Operations Strategy Calls.

  • I don’t offer services beyond what I have defined on my Online Business Management services page. It feels important to me to stay within my scope of practice so I can provide services with integrity and of high quality. And I want to be super transparent about my limitations!

    • I am not a financial expert. While I incorporate resource management into my approach to coordinating projects, implement tech stacks that work with your budget, and can provide some basic financial metrics tracking, I can’t manage your business budget, bookkeeping, taxes, payroll, or salary.

    • I am not a lawyer or HR professional. I love to write a job description, but I will always recommend you have a legal professional review your policies, practices, and documentation for compliance.

    • I am not a marketing expert. I have experience in social media asset creation, copywriting, assembling email sequences, and blogging. But I can’t help you grow on Instagram (trust me, I’ve been trying to figure that out for years lol) and I don’t have a strategic mind for branding and content the way a marketing professional will.

    • Project management: Notion, Asana

    • Client management: HoneyBook

    • Website: Squarespace, Wix

    • Email marketing: FloDesk, Kit (formerly ConvertKit), Klaviyo

    • Sales: ThriveCart, Squarespace

    • Course hosting: Teachable, Kajabi, MightyNetworks, Squarespace

    That being said, I’m always curious to learn more and I don’t believe in one-size-fits-all solutions. During our Kick-off Call, we’ll discuss the best options for your specific needs and goals.

  • Yes! The length and price of the Business Systems Overhaul will depend on the size of your business, the solutions you’re interested in implementing, and what timeline feels manageable as you balance this intensive support with your regular workload. I want this process to feel empowering, not overwhelming!

    For the first month, we’ll contract for 15 hours to complete our Kick-Off Call, Business Systems Audit, Proposed Plan, and get started on addressing your most critical “leaky buckets.” After that, we have some flexibility.

    If we need to take a more “slow and steady” approach with your budget and current workload, that totally makes sense! After the first month, I just require a minimum of 10 hours/month so we can make tangible progress on our goals.

  • I want to help every aspect of your business feel as trauma-informed as the spaces you hold. This might include implementing operations solutions that promote transparency, informed consent, accessibility, multiple avenues of feedback, and predictability.

    I also believe that trauma-informed care includes the nervous systems of you and your team members. Together, we’ll craft operations solutions that exist in the sweet spot between what serves your customers and what honors your capacity.

  • After our Discovery Call, I’ll send a project proposal and invoice for the first month ($900 for 15 hours of work). 50% of the payment for our first month together is required before we begin, and 50% is due at the end of the contracted month.

    Once we’ve decided on the implementation phase timeline of the Business Systems Overhaul, I can offer payment flexibility through monthly, biweekly, or weekly payments—whatever your preference!

    I use a CRM called HoneyBook to facilitate all contracts, invoices, and payments.

  • Fill out the inquiry form above! I’ll reach back out within 48 (business) hours with my current availability and next steps. I’d love to meet you, learn more about your business, and explore how the Business Systems Overhaul might fit into your vision for the future.